Shipping and Returns

Shipping Charges for Prepaid Shipments

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If the product is damages in transit, Customer's only recourse is to file a claim with the carrier.

Transit Time

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.

UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Truck: 3-8 Business Days
Collect Shipments
We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, Global Industrial cannot assist you with filing damage claims with your carrier.

Return Policy

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please call Customer Service at (800) 645-2986. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Certain Products are Non-Returnable and/or Non-Cancelable

Once you place an order for custom-cut, customer built or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts) your order is considered non-cancelable and any custom-cut, customer built or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.

How to Return
Online Returns:

Please log into your account and select the returns section under order management to see if an order is eligible for processing an online return. If the order is eligible for processing online, you can request a Return Merchandise Authorization form, which is required for all returns. You will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service.

Call in Returns:

Call Customer Service at +1 973 515 1080 to process your return.

Please have the following information on hand when calling or using our Online Returns Center:
#Customer name Invoice number

#Serial number (if applicable)

#Reason for return

Shipping Charges

Shipping costs are calculated based on weight, distance, and your chosen service level (ground, second day, or next day). All shipments are F.O.B. shipping point. Most items ship via UPS; oversized or heavy items ship by truck with a $60 minimum fee. Truck delivery requires someone present at a dock facility. Additional services like residential delivery, lift gate, or inside delivery are available for extra charges. Standard shipping applies to the contiguous United States; special terms apply to Alaska, Hawaii, Puerto Rico, and international orders.

Delivery Times

UPS Ground: 3–8 business days
UPS Second Day: 2 business days
UPS Next Day Air: 1 business day
Truck: 3–8 business days

Delivery estimates are provided at checkout based on item availability and your shipping selection.

Collect Shipments

We accommodate shipments via your carrier when possible. You are responsible for tracking and filing damage claims with your carrier for collect shipments.

Return Policy

Contact us within 30 days of receipt if you're unsatisfied. Refunds are available (excluding freight) upon inspection. Returned items must be unused, in original packaging, freight prepaid, and in resalable condition. A 15% restocking fee applies. Returns after 30 days are subject to a 15% restocking fee with credit toward future purchases only. Shipping and handling charges are non-refundable.

Non-Returnable Items

Custom-cut, customer-built, and special order items are non-cancelable and non-returnable once ordered. Leased and hazardous items are also non-returnable. Contact customer service for a complete list.

How to Return

Log into your account to request a Return Merchandise Authorization form and print a UPS label online, or call Customer Service at +1 973 515 1080. Have your customer name, invoice number, serial number (if applicable), and reason for return ready.