Frequently Asked Questions

Do you offer bulk or wholesale orders?

Yes, we offer bulk and wholesale pricing for qualified business customers. For volume orders, please contact us with the part numbers and quantities required, and our team will provide a custom quote.

How can I contact customer service?

You can reach our customer service team through the Contact Us page, or by emailing us directly. We typically respond within 1 business day.

Do you offer free shipping?

We offer free shipping on select items within the USA. Additional shipping charges may apply to certain products, as noted on the product page.

Are your products genuine/authentic?

Yes. All products are sourced as new, authentic stock from manufacturers including Eaton, Legrand, Honeywell, Pass & Seymour, Appleton, and American Lock.

Do you ship internationally?

We currently ship within the USA only.

What is your return/warranty policy?

Unused items in original packaging can be returned within 30 days. Manufacturer warranties apply to all products as specified by the manufacturer.

Are you tax-exempt / resale certificate friendly?

Yes. Business customers with a valid resale or tax-exemption certificate can submit it for review before or after purchase.

What payment methods do you accept?

We accept major credit cards and other standard checkout payment options. Net terms may be available for approved business accounts — contact us to discuss.

Can I track my order?

Yes, tracking information is provided by email once your order ships.